Velocity and Velocityofficial is a trading name of VELOCITYOFFICIAL LTD
We are committed to providing the best customer service to our customers. Our terms and conditions apply to the use of our website and the conduct of the sale of retail goods to our customers. If you have any questions please email us via our contact us page. Website trading conditions are compliant with the English governing law of the UK Distance Selling Regulations Act 2000.



14 days Money Back Guarantee

Faulty Item


Copyright and Trademark



Gift Vouchers/Cards

Promotional Voucher Codes

Private Data


Limitation of liability


All prices, including delivery charges, are inclusive of VAT at UK standard rate. All product images used on this site are only representative of goods, actual goods may not be exactly the same colour, design or packaging.
Whilst all efforts are made to ensure that the product details and prices are correct, any typographical or system errors in pricing will not be deemed part of the contract. Acceptance of the contract is made upon delivery. Your order will be sent to the address provided in your account details.

14 Days Money Back Guarantee
Velocityofficial wants you to be happy with your device board.

In the event that you are unhappy with your Velocityofficial device board, you have the right to return the device board under the terms of our 14 Day Money Back Guarantee in our terms and conditions.

Should you wish to return an item, please email us at (quoting your order reference number) and send it back to us within 14 days of purchase. Returned items must be in an unused condition, complete with all components and their original packaging intact. Courier charges for sending product(s) back to Velocity warehouse centre are at customer’s expense. If an order has been booked with our courier (UPS) and cancellation(s) is made after, the customer will be charged for the postage cost. We regret that any items received that are not in a sellable condition will be returned to you. All returns will be inspected and a refund for the product is processed within 14 days of receipt of the parcel at our Velocity warehouse centre.

This guarantee is in addition to your statutory Cancellation Rights under the Distance Selling Regulations Act 2000. Under these Regulations, you are entitled to cancel a contract within 14 days after the day on which you received the product(s) and return the item(s) for a full refund of the purchase price and delivery charge. Returned items must be unused, with all components and in their original packaging.

Faulty Item
Our products are manufactured and inspected to the highest standards. If, however, your item develops a fault please contact customer services via Inspection will incur a relative charge and refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions.
Once inspected by our supreme technology support team, any faulty products will be exchanged or a full refund will be processed.

The maximum amount payable in the event of non-delivery through no fault of the customer is £10.00 credit to your account. Higher compensation against consequential loss is not available.

Copyright and Trademarks

Velocityofficial, and our logos are registered trademarks of VELOCITYOFFICIAL LTD and may not be used by anyone else without our express permission.
VELOCITYOFFICIAL LTD do not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
The copyright in and the content of all the software, website and pages relating to the website is owned by, or licensed to, VELOCITYOFFICIAL LTD, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of, all photographs on it and it’s marketing materials.
You may use for private and personal non-commercial use only – i.e. to view, copy and print portions of for the sole purpose of placing orders. The materials on may not be used for any other purpose.
VELOCITYOFFICIAL LTD does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on belong to their respective owners.

Velocity device boards come with a 12 month manufacturer warranty that covers the lithium-ion battery cells only.

Under the UK Highways Act 1835, these device boards are restricted for use on UK public roads. The device boards can be used in private facilities, however you should make sure that you wear protective clothing to minimise the risk of injury that can be caused to you.

Gift Vouchers/Cards
Gift vouchers are only to be used by the recipient.
PLEASE NOTE: Unfortunately our website does NOT accept multiple gift cards on one transaction.
Payment for the gift voucher will be charged on purchase, not on the date of issue and is valid for 24 months from issue. The value of the gift voucher is your choice.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Velocity. Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers cannot be returned.
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.
If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later.
You may purchase more than one gift voucher at the same time.
Velocity will not accept liability of lost, stolen or damaged gift vouchers/cards.
Velocity reserves the right to amend the terms and conditions of the gift voucher/card at any time and take appropriate action, including cancellation of the voucher if, in it’s discretion, it deems such action necessary.

Promotional Voucher Codes
Promotional Voucher Codes are issued from time to time in promotions at the discretion of
Only one Promotional Voucher Code can be redeemed against any single order placed with by applying the Code at checkout, and can only be used once.
Promotional Voucher Codes may not be used in conjunction with any other promotion.
Promotional Vouchers are not redeemable for cash and are not transferable or assignable.
Promotional Voucher Codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.

Private Data
Velocity and Velocityofficial is a trading name of VELOCITYOFFICIAL LTD.
In order to provide you with the best and easiest online shopping experience possible we need to gather certain pieces of information from you. Your name and address is required to deliver products you have ordered.
We ask for your email address when you register on the site, and ask you to create a password. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order, to keep you informed of its progress and to request feedback on our products. Use of your data will remain under the control of VELOCITYOFFICIAL LTD (the “data controller”); the data processor does not have the authority to use your information for any other purpose and will not pass details on to any other third party.

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

Limitation of Liability
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to use of the website.


Copyright of VELOCITYOFFICIAL LIMITED. VAT Registration Number: GB 234 2075 37 Private Limited Company Registered in England Wales Number: 09933381