Velocity wants you to be happy with your device board.

In the event that you are unhappy with your Velocity device board, you have the right to return the device board under the terms of our 14 Day Money Back Guarantee in our terms and conditions.

Should you wish to return an item, please email us at customerservice@velocityofficial.co.uk (quoting your order reference number) and send it back to us within 14 days of purchase. Returned items must be in an unused condition, complete with all components and their original packaging intact. Courier charges for sending product(s) back to Velocity warehouse centre are at customers expense. If an order has been booked with our courier (UPS) and cancellation(s) is made after, the customer will be charged for the postage cost. We regret that any items received that are not in a sellable condition will be returned to you. All returns will be inspected and a refund for the device board processed within 7 days of receipt of the parcel at our warehouse.