HOW QUICKLY CAN YOU DELIVER MY ORDER?
Free Delivery: Orders are usually delivered within 3-5 working days (Order can take up to 10 working days in May 2016-June 2016). Orders are sent via our standard courier, UPS.
Express Tracked: Orders placed before 1pm Monday to Friday will be delivered on the following 1-2 working days. Orders placed after 1pm Monday to Friday will be delivered on the following 2-3 working days. This service is only available to UK mainland addresses. Orders are sent by our courier UPS.
DO YOU DELIVER TO NON-UK MAINLAND ADDRESSES?
We do deliver to Non-UK mainland addresses however the postage fee for this can vary.
HOW CAN I TRACK MY ORDER?
You can track your parcel using the tracking number sent to you in your Track Parcel/Order Dispatch Email.
If you are unable to locate your parcel, please contact customer services using our contact us page.
WHAT IF I’M NOT AT HOME TO ACCEPT MY PARCEL?
All tracked deliveries require a signature. Unfortunately, via our partners UPS, we are unable to specify an exact time of day for delivery beyond the window of 8:00am to 8:00pm.
However, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local depot and a card will be left detailing how to organise redelivery of your order.
Sometimes the courier will leave your parcel with a neighbour but again a card will be left telling you where to collect your parcel.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept most major debit and credit cards including, Visa, MasterCard, Visa Debit, Delta, American Express and PayPal.
HOW DO I USE VOUCHERS AND DISCOUNT CODES?
Simply enter your discount code in the box provided in the shopping basket and click Apply Voucher.